At GemPool, we are currently working with a pioneering ed-tech company based in Ireland, dedicated to empowering second-level students with innovative exam preparation tools. Operating in Ireland, South Africa, and Australia, they provide students and teachers with targeted content to support exam success. They’re seeking a talented Digital Business Analyst to join their team and help shape the digital experience of their users. In this role, you’ll work closely with cross-functional teams to define, document, and deliver business requirements that enhance our digital products and improve internal capabilities.
Core Responsibilities
Collaborate with product owners and the delivery team to ensure value-driven product development and sprint planning, staying 2-3 sprints ahead of feature delivery.
Facilitate agile processes, advocating for productivity improvements to enhance team performance.
Partner with the UX/UI designer to establish design requirements and ensure a cohesive user experience.
Conduct user interviews and user testing to gather insights, translating findings into actionable acceptance criteria for the product team.
Perform functional testing to confirm that solutions align with specified requirements and collaborate with the User Acceptance lead to ensure readiness for deployment.
Manage live issues, triaging and prioritizing defects to maintain product quality and reliability.
Required Skills and Experience
Minimum of 2 years’ experience in a Digital Business Analysis role.
Familiarity with Azure DevOps or similar tools like Jira, with strong data skills.
Agile certification in Product Ownership, Scrum Master, or equivalent (preferred).
Demonstrated empathy for users, with a commitment to understanding and meeting their needs.
Self-driven, able to prioritize effectively, meet deadlines, and adapt to changing priorities.
Eagerness to learn and leverage new technologies, with a foundational understanding of machine learning and AI principles.
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