This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Role and Responsibilities: • Provide members with a personalized creative experience • Work intimately with members and coordinate the entire lifecycle of their projects • Provide stellar customer satisfaction at all times • Partnering with Publishing teams to ensure that members enrolled in the proper service package • Working internally with other departments to ensure that a quality product is delivered in a timely manner • Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur • Meeting all performance and quality metrics • Initiating process improvement projects within the department and driving them through to completion
Basic Qualifications • Associate’s Degree • Experience working with high-volume processes • Working knowledge of Microsoft Office Applications • Ability to work weekends and overtime as required
Preferred Qualifications • Bachelor's degree preferred • Aptitude to quickly learn new systems and software • Ability to multi-task & prioritize, with strong organizational and follow-up skills • Excellent oral and written communication skills
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